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Policies & Shipping

* Please note, all shipping services come with tracking EXCEPT for First Class Mail International Orders *

 

Guarantee

 

All of our tubes are 100% guaranteed to arrive as described, test as described and to be void of any sound defects including microphonics and noise. We offer a 30 day return window from the day you receive the item.

PLEASE NOTE - While we accept returns for basically any fault, we DO NOT accept returns for buyer's remorse which includes buyers who decide they don't like the subjective tonal signature of a tube. We have had people exploit our generous return policy to tube roll on our dime so we have a strict policy against this behavior.


Any returned tube must test within 10% of the original value. Any larger variation would indicate many hours of use or abuse and voids our warranty.

 

Email or call us before return your item. We will email you a pre-paid return shipping label and will issue your refund or exchange when the return arrives. 

Shipping

 

WE SHIP IN 1 BUSINESS DAY OR LESS

All orders will ship at ONE flat rate per order, no matter how many items you order. 

FREE SHIPPING FOR ALL USA ORDERS $99 & UP

FREE SHIPPING FOR ALL INTERNATIONAL ORDERS $199 & UP


Domestic (USA) Orders

 

With Tracking - Standard 2-7 Day - Unlimited $5 Flat Rate per Order (USPS First Class Mail)

With Tracking - Expedited 2-3 Day - Unlimited $10 Flat Rate per Order (USPS Priority Mail)

 

International Orders

NO TRACKING - Standard 2 - 12 WEEK - Unlimited $15 Flat Rate per Order (USPS First Class Mail International)

With Tracking - Expedited 6-10 Days - Unlimited $50 Flat Rate per Order (USPS Priority Mail International)

 

 



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