* Please note, all shipping services come with tracking EXCEPT for First Class Mail International Orders *
All of our tubes are 100% guaranteed to arrive as described, test as described and to be void of any sound defects including microphonics and noise. We offer a 30 day return window from the day you receive the item for all vintage tubes and 90 days for New Production.
PLEASE NOTE - While we accept returns for basically any fault, we DO NOT accept returns for buyer's remorse which includes buyers who decide they don't like the subjective tonal signature of a tube. We have had people exploit our generous return policy to tube roll on our dime so we have a strict policy against this behavior.
Any returned tube must test within 10% of the original value. Any larger variation would indicate many hours of use or abuse and voids our warranty.
Email or call us before return your item. We will email you a pre-paid return shipping label and will issue your refund or exchange when the return arrives.
WE SHIP IN 1 BUSINESS DAY OR LESS
We combine shipping - all charges are combined automatcallly
All orders will ship at ONE flat rate per order, no matter how many items you order.
Domestic Options at Checkout
USPS First Class Mail: 2-9 Business Days, Full Tracking
USPS Priority Mail: 1-3 Days, Full Tracking
International (outside of USA) Options at Checkout
USPS First Class Mail International: Average of 2-6 weeks but can take up to 3 months for delivery. Very limited tracking available that rarely updates. Cheap and reliable
USPS Priority Mail International: 7-14 business days, full tracking. More expensive but fast and reliable.