Shipping & Returns
Returns
All of our tubes are guaranteed to arrive as described and be void of any sound defects including noise. New production tubes are guaranteed for 90 days, and vintage tubes (or other parts) are guaranteed for 30.
IMPORTANT: We accept returns for functional defects, including noise. We do not, however, accept returns for buyer's remorse or simply not liking the tonal signature or sonics of a tube. Personal preference is not a defect. Any exceptional return granted outside of a functional defect is done at our discretion and will not include the original shipping charge in the refund nor do we provide prepaid return labels on such returns (tubes and/or parts must be returned within 10% of its original test values - variations from this infers many hours of use or abuse).
EMAIL US FIRST REGARDING YOUR RETURN OR INQUIRY - DO NOT SEND OR RETURN SOMETHING TO US WITHOUT WARNING.
All Psvane branded tubes receive a special 1 year guarantee
Shipping
Please note, all shipping services include tracking EXCEPT for First Class Mail International.
Orders are generally shipped within one business day or less.
Shipping is calculated based on total order weight and the selected shipping service. Please make sure that you add all of the items you wish to purchase to your website cart and submit the order. If you create separate transactions we do not guarantee they will be combined and shipped together, nor will we automatically refund you the difference if they are. Orders are processed as they are received.
Domestic Options at Checkout
USPS First Class Mail:
2-9 Business Days, Full Tracking
USPS Priority Mail:
1-3 Days, Full Tracking
UPS Ground:
1-6 Business Days, Full Tracking
FedEx Ground / Home:
1-6 Business Days, Full Tracking
International (outside of USA) Options at Checkout
USPS First Class Mail International:
Average of 3-6 weeks but can take up to 3 months for delivery (90 days). Very limited tracking available that rarely updates. Cheap and reliable.
USPS Priority Mail International:
Average 14-21 business days, full tracking. More expensive but fast and reliable.